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  • Booking.com’s new rules make it easier to cancel bookings due to coronavirus

    first_img– Force majeure / coercive conditions now also apply to guests affected by the travel ban, to people who have recently, in most cases, been in China in the last 14 days or, in some cases, also in Hong Kong, Macau, Singapore, Taiwan and Thailand. These restrictions, which currently apply in over 60 countries, may include entry bans, mandatory quarantine on arrival or suspension of visas on arrival. Namely, as stated on the website booking.com, from February 19, 2020, the rules of coercion or force majeure apply to all guests affected by international travel restrictions imposed on people who have recently been in China, and also in Hong Kong. , Macau, Singapore, Taiwan and Thailand. These restrictions, which currently apply in over 60 countries, may include entry bans, mandatory quarantine on arrival or suspension of visas on arrival. – All reservations made by travelers from countries other than China, Hong Kong and Macau, regardless of the date of booking or check-in date, are subject to the usual mode of operation as mentioned in the General Terms and Conditions of Delivery of the booking.com platform. In these cases, the property is not allowed to cancel the reservation without the permission of the guest. – For each reservation made by travelers from China, Hong Kong and Macau with a check-in date of February 29, 2020, a refund in advance and a waiver of all cancellation charges are expected in situations where guests / passengers have requested cancellation.Booking.com will waive commissions in these cases. Due to the outbreak of coronavirus, Booking.com published rules of coercion or force majeure, which abolished the standard cancellation rules for reservations in the countries most affected by this disease, as well as for travelers coming from those countries. – For all bookings made for real estate in the above countries with the date of registration on or before February 29, 2020, booking.com expects a refund in advance and waives all cancellation costs (fees, charges and / or other amounts) in situations where guests / passengers requested cancellations. Booking.com will waive commissions in these cases. Coercive circumstances extend to:- all reservations with the date of registration until February 29, 2020.- all properties in China, Hong Kong and Macau- all reservations made by travelers from China, Hong Kong and Macau- any guest affected by international travel restrictions related to coronavirus. As a result of official travel advice regarding coronavirus, guests are unlikely to be able to travel or stay in accommodations in China, Hong Kong and Macau. To protect the health of its partners and guests, booking.com has declared forced circumstances. The explanation on the booking.com website states, among other things, the effect of forced circumstances on real estate in China, Hong Kong and Macau.last_img read more