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  • 3 ways to increase the emotional intelligence of credit union employees

    first_imgOne of the primary aims of credit union managers is to be sure their employees provide a great experience to each member who walks through the door or who places a phone call to the branch. While members have historically based decisions on economical factors, such as interest rates, they are now responding with more feeling and emotion than ever before when making purchasing decisions. And because emotions are contagious, the way employees interact with members affects how members perceive the quality of service they receive at their credit union.This is where the emotional intelligence of credit union employees comes into play.While it is important for employees to have the “book smarts” to know policies, procedures, and sales techniques, having emotional intelligence, or “emotional smarts,” is becoming increasingly important for them as well. Briefly, emotional intelligence refers to our ability to A) identify our feelings, B) identify others’ feelings, and C) respond accordingly. And why should credit unions care about the emotional intelligence of their employees? Studies show more and more that emotional intelligence is a critical success factor in the business world, and in particular, financial institutions.So how can credit union employees, from frontline tellers to executives, bolster their emotional intelligence? Below are three practical ways in which emotional intelligence can be increased immediately. Develop EmpathyBeing empathetic means we recognize and understand how others feel. Displaying empathy is important because when others perceive that we are empathetic, they in turn believe we are treating them with fairness and respect. When it comes to interactions with members and coworkers alike, credit union employees can develop empathy by:– Listening to others (and resisting the urge to interrupt)– Being slow to offer advice (sometimes listening, from the point above, is enough)– Taking others’ points-of-view into account (the old “put yourself in their shoes” adage) Practice Emotional LiteracyBeing emotionally literate helps us place the focus of our own feelings and emotions in the right place. We can practice being emotionally literate by expressing our thoughts (to ourselves – not audibly) in three word sentences. For example, if a member is taking too long during a transaction then you might be tempted to think to yourself (or possibly say aloud) “You are ridiculous!” However, this emotion will only serve to get you down and will likely make you less effective during that interaction. On the other hand, if you redirect this thought by saying to yourself “I feel impatient,” then you are more accurately getting to the root of the emotion and are better able to regulate that emotion. Try these tips to increase your emotional literacy:– Express your feeling with a three-word sentence– Use “I” instead of “You” (this allows you to own the feeling instead of placing it on another person)– Use feeling words in your three-word sentence (for example, I feel tired, exhausted, frustrated, etc…)– Remember that thoughts determine emotion Develop Emotional ControlWhereas empathy and emotional literacy are fairly specific, developing emotional control is a little more broad. In general, emotional control means taking action on those situations in which we have control. For example, if a credit union member is rude to you during an interaction, you cannot truly control their behavior. However, you can control your behavior. One element you have control over is your breathing…yes, your breathing. Try taking deep breaths as a way to calm your emotional response. You might also try forward thinking in an instance like this. Forward thinking is a technique where you simply think to yourself “How significant will ___be tomorrow…or next week?” Yes, the member may have been rude to you.  But does their rude behavior require an equally rude response? No. A rude response by you will only hurt the member’s perception of your credit union. Developing your emotional control will help lessen the impact of a situation like this. In order to develop more emotional control, try these tips:– Breathe deeply for a few seconds (perhaps find an excuse to step away briefly so that you can do this)– Take a break (walk around the outside of the branch if time and weather permits)– Try forward thinking (How important will ___ be tomorrow?)Developing emotional intelligence takes time and practice. And simply practicing the preceding three tips will not make you emotional intelligence experts after one day. However, try these tips and see if they can help positively impact your interactions with members and coworkers today. 94SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Russell Clayton Web: www.russellclayton.net Detailslast_img read more

  • KPU chairman Arief Budiman tests positive for COVID-19

    first_imgHe added that he had remained at home in self-isolation since receiving the test result and that he was not experiencing any symptoms.Read also: Health Ministry COVID-19 cluster largest in JakartaArief’s family underwent swab tests on Friday morning, and Arief underwent a second test at the same time. The results are not known at the time of writing.The KPU has instructed its employees to work from home from Friday to Tuesday.“I will also perform my tasks from home using online platforms,” said Arif. He asked everyone to pray for his recovery.Arief is the latest high-ranking official to test positive for COVID-19. Maritime Affairs and Fisheries Minister Edhy Prabowo reportedly has the illness. Former deputy minister Dino Patti Djalal has also tested positive for the disease and is undergoing intensive hospital treatment. (dpk)Topics : General Elections Commission (KPU) chairman Arief Budiman tested positive for COVID-19 after undergoing a swab test on Thursday evening.“I took a swab test on Thursday evening as a requirement to attend a meeting at Bogor Palace today. The result came out positive,” Arief said on Friday, as quoted by kompas.com.last_img read more

  • Lawyer fees in former governor lawsuit surpass $2.4 million

    first_imgDES MOINES, Iowa (AP) — A state panel has approved the latest bill for former Gov. Terry Branstad’s continued fight against a jury verdict that found he discriminated against a former state executive.The Iowa Executive Council approved payment Monday of a bill for over $488,000 to a Des Moines law firm. That raises the taxpayer costs of defending Branstad to $2.4 million.Jurors unanimously found in July that Branstad, now U.S. ambassador to China, and his former legal counsel Brenna Findley discriminated against former Iowa Workers’ Compensation Commissioner Chris Godfrey in 2011 because he’s gay.State taxpayers also may end up paying Godfrey’s legal costs of $3.5 million if they’re approved by a judge as well as the $1.5 million in damages the jury awarded Godfrey.Gov. Kim Reynolds, Secretary of State Paul Pate and Secretary of Agriculture Mike Naig, the Republicans on the council, supported paying the bills. Democratic Auditor Rob Sand also voted to pay the bill but says he won’t support paying appeal costs. State Treasurer Michael Fitzgerald, a Democrat, opposed paying the latest bill.last_img read more

  • Study: Obesity costs employers

    first_imgThe findings were based on eight years of data from 11,728 people employed by Duke and its health system. Researchers found that workers with higher body mass indexes, or BMIs, had higher rates of workers’ compensation claims. The most obese workers – those with BMIs of 40 or higher – had the highest rates of claims and lost workdays. BMI is a measure of height and weight. A 6-foot, 300-pound person, for example, has a BMI of just over 40. Study co-author Dr. Truls Ostbye said the findings should encourage employers to sponsor fitness programs. “There are many promising programs,” Ostbye said. “We’d like to see more research about what is truly effective.” But there isn’t enough good information about employer-sponsored programs that work, said John Cawley, an expert in the economics of obesity at Cornell University. CHICAGO – Overweight workers cost their bosses more in injury claims than their lean colleagues, suggests a study that found the heaviest employees had twice the rate of workers’ compensation claims as their fit co-workers. Obesity experts said they hope the study will convince employers to invest in programs to help fight obesity. One employment attorney warned companies that treating fat workers differently could lead to discrimination complaints. Duke University researchers also found that the fattest workers had 13 times more lost workdays due to work-related injuries, and their medical claims were seven times higher than those of their fit co-workers. Overweight workers were more likely to have claims involving injuries to the back, wrist, arm, neck, shoulder, hip, knee and foot than other employees. Employers don’t know whether paying for nutrition counseling, obesity surgery or anti-obesity drugs through health insurance makes economic sense, he said. New York employment attorney Richard Corenthal cautioned employers not to overreact with discriminatory policies. “Employers need to be careful not to view this study as a green light to treat obese or overweight workers differently,” Corenthal said. 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more

  • Mourinho press conference: Pogba latest, Real Madrid rumours and Chelsea scuffle

    first_img The average first-team salaries at every Premier League club in 2019 Every time Ally McCoist lost it on air in 2019, including funny XI reactions LATEST gameday cracker 4 Liverpool news live: Klopp reveals when Minamino will play and issues injury update Arsenal transfer news LIVE: Ndidi bid, targets named, Ozil is ‘skiving little git’ United are currently second behind the Old Lady and are preparing to welcome back former hero Cristiano Ronaldo to Old Trafford.However, the Portuguese was in no mood for trivial questions and showed no signs of sentimentality when asked about Ronaldo, Pogba or former side Real Madrid.Los Blancos are floundering in LaLiga under Julen Lopetegui and sit seventh in the table.Check out exactly what a spiky Mourinho said to the press ahead of the European clash with heavyweights Juventus. On Chelsea coach Marco Ianni…“I’m not happy that it’s going too far with the young boy. I don’t think he deserves more than what he got. He apologised to me, I accept his apologies, I think he deserves a second chance.”Mourinho added: “I don’t think he deserves to be sacked. I don’t think he deserves anything more than the facts that his club was strong with him and he went through a situation that in the end he recognises that he was wrong.“I hope everyone does the same as I did which is to not disturb the career of a young guy who is probably a great guy, who probably is a coach with great potential. I’m not happy at all with more than that. Boxing Day fixtures: All nine Premier League games live on talkSPORT tense Gerrard launches furious touchline outburst as horror tackle on Barisic sparks chaos Jose Mourinho has distanced himself from the Real Madrid job and refused to speak about Paul Pogba before he faces former side Juventus.The Manchester United boss was addressing the media ahead of the Red Devils’ Champions League clash with Juventus on Tuesday. 4 4 Jose Mourinho during his time as Real Madrid manager Mourinho refused to talk about Pogba, Real Madrid or Ronaldo The Man United boss exploded with rage after Chelsea’s equaliser was celebrated by Ianni Green reveals how he confronted Sarri after Chelsea’s 6-0 defeat at Man City BEST OF scrap “With me it’s the end of the story in the minute he apologised to me. I would really like the boy not to go through more than that, let him work.“Everybody makes mistakes, I made a lot of mistakes. So I hope they let the kid go on.” On the possibility of returning to former side Real Madrid…“No, I am happy here,” Mourinho said.“I am happy here. I am happy to see out my contract to the very last day of that contract and I would like to stay after my contract runs out as well.“All I am thinking about at the moment is Manchester United.” revealed On Pogba taking on former side Juventus…“I don’t like this press conference.“I don’t want to speak about Pogba, I don’t want to speak about individuals, I don’t want to speak to the Spanish journalists because they are only interested in Real Madrid and Ronaldo.“Now I’m going to play against one of the big clubs in the world, one of the biggest candidates of winning the competition, that’s what motivates me, that’s what brings me here and this press conference is going in another direction so if you go in another direction, I also want to go in another direction. No I’m serious.” Most Popular Football News latest 4 Pogba is preparing to face former side Juventus last_img read more