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  • Pivotal member service moments

    first_img 30SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Nanci Wilson Nanci started her credit union journey due to lack of kindness.That fact is what led her to close her bank account and open up at a credit union.Ultimately … Web: https://www.universityfederalcu.org Details I remember my first day in a customer service position. The manager was showing me around the store and pointing out employees, selling points, and a large laundry list of to-dos.  We passed an elderly customer (this was not a credit union) and the manager was quick to point out her extravagant brooch on the label of her winter jacket.“That is absolutely gorgeous!”  He marveled as he touched it and tilted it back and forth.She smiled, thanked him, and continued on with her shopping.She was no more than fifteen steps away when the manager leaned into me and whispered, “That is the ugliest thing I have ever seen, but THAT is how you do customer service”.Most people talk about a pivotal moment in their employment journey and this was one of mine. I knew almost immediately two things;This was NOT the place for meThis was NOT the philosophy that I would ever hold when it came to serviceIt became severely apparent to me that the service industry was suffering because of people who held this wonky idea of what it should be.I worked there for a brief time until I could find something else and I remember watching him in disgusted awe as he spent his days schmoozing customers and then making comments behind their backs. Everyone was his buddy when he had something bad to say. He would throw his head back and snicker while elbowing the nervous employee he was speaking to. He was unaware that he was the very reason my idea of what service should be was shaping up to look the exact opposite of what he displayed.Service, for me, is something that you can do with the absolute ability to be genuine.It isn’t that hard to connect with another human being and find something that you can honestly compliment. If not a genuine compliment, how about just a wholesome slice of kindness.Member service is one of the ingredients of the Credit Union secret sauce. With that quality service at the right time, financial mountains can be moved for members that needed that boost, the members that have perhaps been mistreated by other versions of service. When you think about it, the credit unions ability to cultivate kindness and service is more often than not that very pivotal moment for our members and potential members to know they have found their financial safe place. That moment in which the light bulb shines bright, they feel a bit better about asking the hard questions, and they know that without a doubt they are not being judged by three little numbers.Think about your service pivotal moment. Are you honoring that impact in how you treat your members? Are you honoring that in your service code at your employment?More importantly are you opening yourself up to be THAT positive moment for others?last_img read more

  • Bipartisan political group holds first think tank

    first_imgOn Thursday night, the bipartisan political group No Labels held its first policy think tank at the Ronald Tutor Campus Center. Members of the Roosevelt Institute, USC College Republicans, USC College Democrats and Political Student Assembly attended to discuss and formulate solutions regarding broad economic growth and job creation.Luke Phillips, a junior majoring in international relations and founder of the USC chapter of No Labels began the conversation by addressing students’ views on infrastructure.“We’re not spending enough on investment in infrastructure,” said Diana Xu, a freshman majoring in business.Despite the attendees’ differing political views, all agreed that more needs to be spent on infrastructure, which includes anything from broadband connection to disaster preparation. In addition, the attendees agreed that a uniform approach to the corporate tax rate is necessary, so that some corporations aren’t getting taxed at 35 percent and others at 0 percent. They decided that closing the loopholes of the corporate tax rate so that it’s easier to start a business would be a good solution. Though much of the think tank was spent talking about infrastructure and the tax code, No Labels also delved into education.“I think the more choice, the better when it comes to schooling,” said Alexander Kludjian, the president of USC College Republicans.No Labels, a national social welfare advocacy organization founded by Republican political adviser Mark McKinnon and Democratic Party fundraiser Nancy Jacobson, encourages bipartisanship in Washington, D.C., by bringing legislators of various parties together at breakfast panels and other types of congressional outings. These outings allow representatives and senators to get to know one another better. In addition, No Labels is crafting a National Strategic Agenda, a policy platform that tackles some of the pressing problems America faces today.“No Labels is trying to get its National Strategic Agenda looked at by as many big power players in D.C. as possible, so that there will be real chances of the elements of the National Strategic Agenda to be turned into law,” Phillips said.Phillips first heard about No Labels after attending a conference at Harvard last fall that was centered on bipartisan political solutions. At the conference, Phillips had the opportunity to speak with McKinnon about getting his own No Labels club set up on campus. He created a No Labels chapter at USC after the organization announced that it was launching a campaign to increase university students’ political engagement in advance of the 2016 presidential election.“I just responded to the call because it looked like a good opportunity to get some good political dialogue here on campus and to bring national politics more closely into USC,” Phillips said.A self-declared progressive Republican, Phillips enjoys voicing his ideas and participating as much as he can in the bureaucracy.“I’m too liberal to be a Republic and too conservative to be a Democrat,” Phillips said. “It’s hard for me to talk about policy solutions in either of those parties, so one of the things I like about No Labels is that it is a bipartisan group that opens its door to everybody — from Republicans to Democrats to Libertarians to Socialists and Independents like me.”Since No Labels was only created this semester, Phillips plans on setting up a table on Trousdale every week with information packets and sign-ups to encourage students to join. He is also planning on having more policy think tanks throughout the semester to provide policy thinkers from various on-campus organizations with an opportunity to discuss and provide solutions to big issues, such as job creation, entitlement reform and a balanced budget. After coming to an agreement on a solution, the participants will write a policy paper together and look for outlets to get it published.Though Phillips doesn’t mind the fact that No Labels is still a small group, he hopes to expand it with the future policy think tanks he’s planning for the semester.“We’re not looking to have the masses show up,” Phillips said. “We’re looking for people who are sincerely interested in policy and people who can bring good problem-solving ideas to the table.”last_img read more

  • Ramjattan’s comments about PAC distasteful, disrespectful – Ali

    first_img…says he had opportunities to suggest changesublic Accounts Committee (PAC) Chairman Irfaan Ali has described as “distasteful and disrespectful” the recent utterances of Public Security Minister Khemraj Ramjattan over the non-appointment of Attorney-at-Law Christopher Ram and Auditor General Anand Goolsarran as members of the Public Procurement Commission (PPC).Ramjattan is quoted in another section of the media as saying that he was praying for the quick establishment of the PPC so that “Cabinet no longer makes decisions on contracts”. In the very article, he also lamented the absence of “great people like chartered accountants Chris Ram and Anand Goolsarran who did not make it to become Commissioners”. He said while the names were submitted, the Opposition did not want scrutiny. “They didn’t want them,” he is quoted as saying.But Ali, an Opposition MP, took Ramjattan to task, responding that he was only seeking to confuse the public and achieve selfish motives.“The comments by Ramjattan are distasteful and disrespectful to the Chairman and members of the PAC. If Ramjattan has to apologise for any comments or commitment he has to give to anyone to be part of the Public Procurement Commission, he should not use the PAC to achieve his objective,” Ali told Guyana Times on Monday.He said it was public knowledge that when the motion was taken to the National Assembly, every member of the PPC was selected unanimously.“It was grossly disrespectful and improper and unethical for Ramjattan to suggest otherwise. The committee worked tirelessly through many Parliament sessions to come with a consensus position on this matter. It was the exceptional work of the PAC that allowed us to bring a unanimous decision on this matter to the NationalAssembly,” Ali told this publication.Further, Ali said, if Ramjattan had any objection at the time the motion was taken to the National Assembly, he had adequate opportunities to stand and suggest changes or amendments he wanted to make. “But he stood and applauded the consensus. So to try to confuse the public using the name of the PAC, speaks volume of his character and the level to which he would go to achieve selfish motives,” Ali said.Meanwhile, commenting on Ramjattan’s statement too, People’s Progressive Party/Civic (PPP/C) Member of Parliament Anil Nandlall said the comments illustrated very vividly that the Minister was yet to realise that he was in the Government, or he was powerless in the Government, or maybe both.“It is the APNU/AFC that promised the establishment of the Procurement Commission within 100 days of taking office. Over 450 days after, there is no Procurement Commission in place, although they enjoy a majority in both the National Assembly and in the Public Accounts Committee. Therefore, who is Mr Ramjattan “urging”? He is in Government. Is he urging himself? Or is it internally, his voice has no weight?” he asked.He said Ramjattan’s blaming the Opposition for the non-appointment of “great people” like Ram and Goolsarran was equally preposterous.“The Government controls the majority in the Public Accounts Committee. The Government has the power to appoint three persons to the Commission and the Opposition the power to appoint two. Therefore, if the Government really wanted to appoint those two “great people”, there is nothing that the Opposition could have done to stymie these appointments. It is Mr Ramjattan’s own Government that rejected them. Again, I have to wonder whether anyone takes Ramjattan seriously in APNU. If these were his candidates, why were they both rejected?”He said the truth of the matter was that even without the Procurement Commission, Cabinet could, if it wanted to, voluntarily give up its role in relation to no-objections to contracts.“Additionally, this Government has persistently refused to comply with the Procurement Act and has been gifting hundreds of millions of dollars in contracts to friends and cronies; for example, the Specialty Hospital, D’Urban Park and hundreds of millions worth of contracts for the cleaning of Georgetown by Central Government. None of these contracts were granted with any regard to the Procurement Act,” the former Attorney General and Legal Affairs Minister said.Nandlall said this had nothing to do with the PPC, but was all about “a Government steeped in unaccountability, lack of transparency and corruption”.“So Mr Ramjattan can stop “hoping and praying” and start convincing his Government to comply with the Procurement Act and stop gifting contracts to its friends. If not, the Procurement Commission would become another bureaucratic burden upon the backs of Guyanese taxpayers,” he declared.last_img read more


    first_imgA man who allegedly crashed a jeep into a pub and then a dole office could not appear in court yesterday because he is in hospital.The jeep which crashed into the dole office in Buncrana.Joseph McGonigle, 40, was due to appear before Buncrana District Court today. He is charged with drink driving and also two counts of dangerous driving on December 27th last at Ballymacarry Road, Buncrana.The case relates to an incident in which thousands of euro in damage was caused to the Department of Social Protection at McCarter Road in Buncrana after it was struck by a four wheel drive vehicle.Nobody was hurt during the incidents.Garda Inspector David Murphy told the court they were waiting on directions from the Director of Public Prosecutions and said further charges may come before the court.Solicitor Frank Dorrian said McGonigle may be in hospital for “some considerable time.”Judge Paul Kelly adjourned the case against McGonigle of Aught Road, Muff, until April.DOLE CRASH SUSPECT STILL IN HOSPITAL COURT HEARS was last modified: January 9th, 2014 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:buncranacrashdole officeJames McGoniglejeepmufflast_img read more