Tag: 上海夜网娱乐地图

  • 3 ways to increase the emotional intelligence of credit union employees

    first_imgOne of the primary aims of credit union managers is to be sure their employees provide a great experience to each member who walks through the door or who places a phone call to the branch. While members have historically based decisions on economical factors, such as interest rates, they are now responding with more feeling and emotion than ever before when making purchasing decisions. And because emotions are contagious, the way employees interact with members affects how members perceive the quality of service they receive at their credit union.This is where the emotional intelligence of credit union employees comes into play.While it is important for employees to have the “book smarts” to know policies, procedures, and sales techniques, having emotional intelligence, or “emotional smarts,” is becoming increasingly important for them as well. Briefly, emotional intelligence refers to our ability to A) identify our feelings, B) identify others’ feelings, and C) respond accordingly. And why should credit unions care about the emotional intelligence of their employees? Studies show more and more that emotional intelligence is a critical success factor in the business world, and in particular, financial institutions.So how can credit union employees, from frontline tellers to executives, bolster their emotional intelligence? Below are three practical ways in which emotional intelligence can be increased immediately. Develop EmpathyBeing empathetic means we recognize and understand how others feel. Displaying empathy is important because when others perceive that we are empathetic, they in turn believe we are treating them with fairness and respect. When it comes to interactions with members and coworkers alike, credit union employees can develop empathy by:– Listening to others (and resisting the urge to interrupt)– Being slow to offer advice (sometimes listening, from the point above, is enough)– Taking others’ points-of-view into account (the old “put yourself in their shoes” adage) Practice Emotional LiteracyBeing emotionally literate helps us place the focus of our own feelings and emotions in the right place. We can practice being emotionally literate by expressing our thoughts (to ourselves – not audibly) in three word sentences. For example, if a member is taking too long during a transaction then you might be tempted to think to yourself (or possibly say aloud) “You are ridiculous!” However, this emotion will only serve to get you down and will likely make you less effective during that interaction. On the other hand, if you redirect this thought by saying to yourself “I feel impatient,” then you are more accurately getting to the root of the emotion and are better able to regulate that emotion. Try these tips to increase your emotional literacy:– Express your feeling with a three-word sentence– Use “I” instead of “You” (this allows you to own the feeling instead of placing it on another person)– Use feeling words in your three-word sentence (for example, I feel tired, exhausted, frustrated, etc…)– Remember that thoughts determine emotion Develop Emotional ControlWhereas empathy and emotional literacy are fairly specific, developing emotional control is a little more broad. In general, emotional control means taking action on those situations in which we have control. For example, if a credit union member is rude to you during an interaction, you cannot truly control their behavior. However, you can control your behavior. One element you have control over is your breathing…yes, your breathing. Try taking deep breaths as a way to calm your emotional response. You might also try forward thinking in an instance like this. Forward thinking is a technique where you simply think to yourself “How significant will ___be tomorrow…or next week?” Yes, the member may have been rude to you.  But does their rude behavior require an equally rude response? No. A rude response by you will only hurt the member’s perception of your credit union. Developing your emotional control will help lessen the impact of a situation like this. In order to develop more emotional control, try these tips:– Breathe deeply for a few seconds (perhaps find an excuse to step away briefly so that you can do this)– Take a break (walk around the outside of the branch if time and weather permits)– Try forward thinking (How important will ___ be tomorrow?)Developing emotional intelligence takes time and practice. And simply practicing the preceding three tips will not make you emotional intelligence experts after one day. However, try these tips and see if they can help positively impact your interactions with members and coworkers today. 94SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Russell Clayton Web: www.russellclayton.net Detailslast_img read more

  • Market revs for property buying frenzy in biggest week of the year

    first_imgFareen Jalal at home at 39B Castlebar Street, Kangaroo Point, which is going to auction at 5.30pm this Thursday. Picture: AAP Image/Josh Woning.THOUSANDS of homes are set to change hands as we enter the biggest week on the Australian property calendar — the pre-Easter surge which ends on Super Saturday. Pressure is already mounting ahead of the Easter long weekend when the real estate market across the country goes into a voluntary four-day shutdown. A CoreLogic spokeswoman said the firm was currently tracking 3,689 capital city auctions this week, with 182 of those scheduled in Brisbane – a figure that was “likely to revise upwards as we collect results”. “We are expecting a pretty big week for auctions as we historically see the week before Easter.”Last year the week before Easter (which ended on April 9) saw 3,517 capital city auctions as at final figures. “This year will be higher than last year’s pre-Easter week.” CoreLogic data showed over 111,000 homes had been put up for sale across the combined capitals in the past 28 days, of which 20,127 were in Brisbane, 26,908 in Sydney and 30,321 in Melbourne. The traditional pre-Easter peak occurs because of interruptions caused by an array of public holidays in quick succession across multiple states, including Labour Day, the Easter quadruple and ANZAC Day. The market was already ramping up, with the second busiest period of the year logged last week with 3,097 homes taken to auction across the capitals, a massive jump considering the week before that had 1,764 auctions. Significant increases were expected out of Melbourne, Sydney and in the smaller markets of Brisbane and Canberra “the number of homes scheduled for auction will increase”, according to CoreLogic’s auction preview report. More from newsParks and wildlife the new lust-haves post coronavirus20 hours agoNoosa’s best beachfront penthouse is about to hit the market20 hours agoAmong homes set to go to auction this Thursday was the resort-like 39B Castlebar Street – one of the few luxury houses that still exist in Kangaroo Point which comes complete with marina berth. 39b Castlebar Street, Kangaroo Point, QLD 4169Owner Fareen Jalal, who’s on the verge of becoming an empty nester, was hoping the annual peak played out in Brisbane. She expected the home to appeal to a young family or professionals, who don’t want to spend too much time in traffic. “We didn’t like sitting in traffic every morning and afternoon doing school drop-offs and pick-ups so we wanted to live closer to the school,” she said. “We loved the Resort-like feel of the house, with the water feature and being surrounded by greenery so close to the CBD.“The house had all the benefits of penthouse living, but in a detached house. We saw pictures on the house online and loved the layout with master ensuite, home office and the rest of the house downstairs. Upstairs had the bedrooms for the kids with a separate entertainment area.”The property comes with access to the exclusive Castlebar Cove Residences common areas which have a pool, spa, gym, steam room, sauna, boardroom and entertainment area with fully equipped kitchen for catering – which was where they hosted their daughter’s 21st birthday with 70 guests.Email: [email protected] @sophie.fosterlast_img read more